Shipping policy

Last updated: August 20, 2026

All items from Pawsitively Personalized are custom made just for you and are printed and shipped through our production partners. Because every order is made to order, please allow a little extra time compared to off-the-shelf products.

Production Time

Please allow 5–7 business days for your order to be made before it ships. This is separate from shipping transit time (below). Production times may occasionally run longer during high-volume periods (holidays, sales events) — we'll do our best to keep you updated if that happens.

Shipping Time

Once your order ships, transit time depends on your location and the shipping method selected at checkout:

  • Domestic (U.S.): typically 3–5 business days after production
  • International: We currently don't offer international shipping.

Total delivery time = production time + shipping transit time. So a typical U.S. order may take roughly 1–2 weeks from order date to arrival.

(These are general estimates for our current setup. Exact rates and delivery windows vary by product and destination and are calculated at checkout.)

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you don't see it, please check your spam/promotions folder or reach out to us and we'll look it up for you.

Multiple Items

If you order multiple products in one purchase, they may ship separately and arrive in different packages, since items can be produced at different facilities. You won't be charged extra for this — each package will have its own tracking.

Address Changes

We're unable to modify an order once it's submitted for production, so please double-check your shipping address before completing checkout. If you notice an error right after ordering, contact us immediately and we'll do our best to catch it before production begins — but we can't guarantee a change once it's in progress.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, or your package appears lost, please reach out to us and we'll help track it down or work with our shipping partner to resolve the issue.

Questions?

If you have any questions about your order's status, reach out to jessie@pawsitivelypersonalized.com anytime and we'll be happy to help.