Refund policy
Last updated: August 20, 2026
At Pawsitively Personalized, items are custom-made just for you and your pet, which means we're unable to accept returns or exchanges for reasons like a change of mind, sizing preference, or ordering the wrong option. Because each piece is created specifically for your order, we can't resell or repurpose it once it's made.
That said, we stand behind the quality of our products, and we want you to be happy with what arrives at your door.
When We Offer a Refund or Replacement
We will gladly offer a refund or a free replacement if:
- Your item arrives damaged (torn, stained, defective, or otherwise not in sellable condition)
- Your item is incorrect (wrong product, wrong size, or the personalization doesn't match what you ordered)
How to Request One
- Contact us at jessie@pawsitivelypersonalized.com within 14 days of receiving your order.
- Include your order number and clear photos of the item showing the damage or the error.
- We'll review your request and, once approved, send you a replacement or issue a refund to your original payment method — your choice.
Most requests are reviewed within 1–2 business days.
What's Not Covered
Since every item is made to order, we're unable to offer refunds or exchanges for:
- Buyer's remorse or a change of mind
- Incorrect personalization details submitted by the customer at checkout (please double-check names, pet names, and spelling before ordering!)
- Minor variations in color or print placement that are typical of custom, made-to-order printing
Questions?
If anything about your order doesn't look right, reach out to jessie@pawsitivelypersonalized.com and we'll make it right.